Job stressors and interpersonal conflict resolution strategies of social workers in Serbia: Comparison with other public institutions

Abstract

© 2018, The Author(s) 2018. This research compares job stressors’ frequency and interpersonal conflict resolution strategies between social workers and employees from other local institutions in Novi Sad, Serbia. The occurrence of individual stressors was found to be more frequent for social workers than employees from other institutions. Social workers experience significantly higher levels of job pressure, lack of support, and general job stress than the others. It was also found that social workers tend to use integrating and compromising conflict resolution strategies more frequently than employees from other local institutions, showing a good level of care for the self, as well as maintaining a balance between the two sides involved in the interpersonal conflict.