Integrated BSC and DEA models in the function of measuring the success of the teaching process

Abstract

The intention of this paper is to show and present a multi-criteria approach in measuring the success of high-education institutions, primarily from the point of success in studies. Our approach actually integrates two concepts: BSC (Balanced Scorecard) and DEA (Data Envelopment Analysis) with the goal to improve and develop the extended BSC model. Measuring success is to be presented through all the four perspectives of BSC, and the emphasis is to be put on measuring the efficiency of the teaching process, where there are students with fluctuating entrance values/inputs, such as their average grades from high school, number of points at the entrance exam, and output values: average grades in the course of studying and the length of studies.