Assessing the success of e-government systems: An employee perspective

Abstract

© 2016 Elsevier B.V. By using information system (IS) success-based approaches from the perspective of government employees, this paper investigates the success of e-government systems. Structural equation modeling (SEM) techniques were applied to data collected by a questionnaire from 154 employees of e-government systems in Serbia. In this study, we empirically evaluated the model for measuring the success of e-government systems consisting of constructs from the updated DeLone and McLean IS success model coupled with the demographic conditions. Seven out of ten hypothesized relationships between the seven success variables are significantly supported. The findings of this study can be used to assess the success of e-government systems from the standpoint of the government employees.