Strategic approach to maintenance management: A case study

Abstract

In the conditions of business globalization, competitiveness is mostly realized through increased productivity, quality and agility. This requires a review of all processes, especially those that create or support the creation of new value. Maintenance process becomes very important in creating new value and thus competitiveness. Maintenance process performances are numerous, with appropriate inter-relations that are dependent on many factors, internal and external. For these reasons, it is difficult for the management to effectively manage the maintenance processes. Maintenance process performances are the basis for the analysis of the process state and achieving certain objectives. However, they do not allow the consideration of the impact of maintenance on competitiveness. To achieve this, the analysis of maintenance performances, based on the application of the approach of Kaplan and Norton (Balanced Score Card), as the basis for the development of new model, is presented in this paper. This gave the opportunity to determine the effect of the maintaining process on competitiveness in each competitive organization. In this paper, besides the description of methodology, the results of the impact of maintenance on competitiveness in one medium-size organization are shown.