Implementing process organization in Serbian water supply companies

Abstract

© 2015, Blazenka Piukovic Babickovic, Zeljko Vojinovic, Peter Harmath. The research goal is to measure the degree of knowledge and willingness of organizations to implement a new system of process organization. This article is based on the research done in water supply companies on the territory of Vojvodina, Serbia. The results show the unreadiness of companies for process management while the need of such an approach is getting clearer. The lack of understanding in management of business processes will be a new challenge in the justification of process orientation, because it represents an area of great untapped possibilities. This paper also identifies inappropriate management practices; lacks of adequate process organization knowledge as well as the urgent need for improvement and reengineering.