Development of eGovernment services in the Autonomous Province of Vojvodina

Abstract

© 2015 Commonwealth Secretariat. This paper gives an overview of electronic services that are successfully developed and implemented at the provincial level in Vojvodina (Republic of Serbia). Serbia is an example of a transition economy. The main goal of electronic services development at the provincial level was to achieve improvement of efficiency, effectiveness and transparency of the work of provincial officials. Careful defining of feasible goals, management of adopted implementation plans and strict audit have enabled an accelerated development of eGovernment, even with limited resources. Integration between separately developed software systems was provided by mandatory procurement requirement for interoperability and emphasis on the use of open standards. The problems of putting the systems into use were reduced by providing training, solid benchmark of computer skills and internationally recognized qualification to all public employees. This paper may help decision-makers to plan eGovernment development at the regional or local level in transition countries.