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https://open.uns.ac.rs/handle/123456789/32392
Назив: | Researching needs for marketing managers in serbia | Аутори: | Sajfert, Zvonko Đorđević, Dejan Bešić, Cariša Nikolić, Milutin Ćoćkalo, Dragan Kljajić-Dervić, Mirela |
Кључне речи: | customer satisfaction;relationship marketing;process | Датум издавања: | 6-јул-2010 | Часопис: | Technics Technologies Education Management | Сажетак: | This paper presents the parts of research which relationship marketing and customer satisfaction incorpotare as an integral part of theoretically (in general) defined model for providing satisfaction of customers requirements [7]. This research also included an interviewing of companies and experts from Republic of Serbia. The objectives was to show that the relationship marketing concept and customers satisfaction can be accepted and implemented in Serbian economy. Customers' satisfaction is explained from the standpoint of relationship marketing: how much modern Serbian companies take care about customers' requirements and satisfaction, if they recognize the elements of relationship marketing in their own business activities and how they evaluate them concerning their business significance, how they manage and organize the recognizing processes of customers' requirements together with measuring customers' satisfaction; what methods they use, how they incorporate the effects of researching, monitoring, measuring and analyses in their own business. Also, research compares a companies’ and the experts’ opinion. | URI: | https://open.uns.ac.rs/handle/123456789/32392 | ISSN: | 1840-1503 |
Налази се у колекцијама: | EF Publikacije/Publications |
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проверено 03.05.2024.
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