Молимо вас користите овај идентификатор за цитирање или овај линк до ове ставке:
https://open.uns.ac.rs/handle/123456789/2161
Назив: | Calm ICT design in hotels: A critical review of applications and implications | Аутори: | Stankov, Uglješa Filimonau V. Slivar, Iva |
Датум издавања: | 1-јан-2018 | Часопис: | International Journal of Hospitality Management | Сажетак: | © 2018 Elsevier Ltd There has recently been a call for revisiting the effect of ICT on guest experience in hotels. This is because the ICT solutions can act not only as enhancers of hotel guest experience, but also as its inhibitors. In response to this call, the notion of calm ICT design has been introduced. Calm ICT design describes the ICT solutions that are used only when and if required, thus not calling user's attention at all times. Although this concept is highly relevant to the hospitality industry, it has never been systematically considered within. This paper conceptualizes calm ICT design for application in the hospitality context. To this end, it analyzes the ICT solutions that are currently employed by hospitality businesses from the calm ICT design perspective; discusses how the opportunities offered by calm ICT design can be better capitalized upon by hospitality managers; and outlines directions for future research. | URI: | https://open.uns.ac.rs/handle/123456789/2161 | ISSN: | 02784319 | DOI: | 10.1016/j.ijhm.2018.10.012 |
Налази се у колекцијама: | PMF Publikacije/Publications |
Приказати целокупан запис ставки
SCOPUSTM
Навођења
39
проверено 20.11.2023.
Преглед/и станица
47
Протекла недеља
11
11
Протекли месец
0
0
проверено 03.05.2024.
Google ScholarTM
Проверите
Алт метрика
Ставке на DSpace-у су заштићене ауторским правима, са свим правима задржаним, осим ако није другачије назначено.