Please use this identifier to cite or link to this item: https://open.uns.ac.rs/handle/123456789/18831
Title: Calm ICT design in hotels: A critical review of applications and implications
Authors: Stankov Uglješa 
Filimonau Viachaslau
Iva Slivar
Issue Date: 2018
Journal: International Journal of Hospitality Management
Abstract: © 2018 Elsevier Ltd There has recently been a call for revisiting the effect of ICT on guest experience in hotels. This is because the ICT solutions can act not only as enhancers of hotel guest experience, but also as its inhibitors. In response to this call, the notion of calm ICT design has been introduced. Calm ICT design describes the ICT solutions that are used only when and if required, thus not calling user's attention at all times. Although this concept is highly relevant to the hospitality industry, it has never been systematically considered within. This paper conceptualizes calm ICT design for application in the hospitality context. To this end, it analyzes the ICT solutions that are currently employed by hospitality businesses from the calm ICT design perspective; discusses how the opportunities offered by calm ICT design can be better capitalized upon by hospitality managers; and outlines directions for future research.
URI: https://open.uns.ac.rs/handle/123456789/18831
ISSN: 0278-4319
DOI: 10.1016/j.ijhm.2018.10.012
Appears in Collections:PMF Publikacije/Publications

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