Performance indicators in software project monitoring: Balanced scorecard approach

Abstract

Balanced scorecard is one of most used methodologies for performance measurement in enterprises and non-profit organizations. It presents a general framework that has been applied more precisely by many scientists and practitioners. It has been adapted to particular performance measurement systems. These monitoring systems are based on collecting data and analysis of these data. This paper presents overview of implementing balanced scorecard in IT project management. Framework for software project success monitoring, based on PRINCE2 methodology and balanced scorecard is proposed. Key performance indicators as measures to be performed upon data collected during software project implementation are defined. This way, analytics to be performed upon data according to specified key performance indicators, needed for decision support is enabled. © 2012 IEEE.