Please use this identifier to cite or link to this item:
https://open.uns.ac.rs/handle/123456789/10829
DC Field | Value | Language |
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dc.contributor.author | Kazi, Zoltan | en |
dc.contributor.author | Radulovic B. | en |
dc.contributor.author | Radovanovic D. | en |
dc.contributor.author | Kazi, Ljubica | en |
dc.date.accessioned | 2020-03-03T14:41:27Z | - |
dc.date.available | 2020-03-03T14:41:27Z | - |
dc.date.issued | 2010-09-13 | en |
dc.identifier.isbn | 9789532330502 | en |
dc.identifier.uri | https://open.uns.ac.rs/handle/123456789/10829 | - |
dc.description.abstract | This paper presents data warehouse system design with example of a software importer and distributor Call center. Data analyses of telephone requests for servicing software products at Call center have been implemented. Call center business processes have been described. Conceptual model of database is presented, as well as aggregated data created with data warehouse. Multi-Dimensional On-Line Analytical Processing (MOLAP) cubes based on star and snowflake schema are implemented. Additional features are developed such as executing MDX queries and exporting analytical data to spreadsheet application, for the purposes of reports in the form of pivot tables and charts. | en |
dc.relation.ispartof | MIPRO 2010 - 33rd International Convention on Information and Communication Technology, Electronics and Microelectronics, Proceedings | en |
dc.title | MOLAP data warehouse of a software products servicing call center | en |
dc.type | Conference Paper | en |
dc.identifier.scopus | 2-s2.0-77956369667 | en |
dc.identifier.url | https://api.elsevier.com/content/abstract/scopus_id/77956369667 | en |
dc.relation.lastpage | 1287 | en |
dc.relation.firstpage | 1283 | en |
item.grantfulltext | none | - |
item.fulltext | No Fulltext | - |
crisitem.author.dept | Tehnički fakultet "Mihajlo Pupin" u Zrenjaninu, Katedra za informacione tehnologije | - |
crisitem.author.dept | Tehnički fakultet "Mihajlo Pupin" u Zrenjaninu, Katedra za informacione tehnologije | - |
crisitem.author.orcid | 0000-0001-6620-6384 | - |
crisitem.author.parentorg | Tehnički fakultet "Mihajlo Pupin" u Zrenjaninu | - |
crisitem.author.parentorg | Tehnički fakultet "Mihajlo Pupin" u Zrenjaninu | - |
Appears in Collections: | TFZR Publikacije/Publications |
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