Refined By:
Subject:  quality management

Results 1-3 of 3 (Search time: 0.001 seconds).

Issue DateTitleAuthor(s)
17-Jul-2011Business Strategy of Providing Customer Satisfaction: An Exploratory Study in QM Certified Serbian CompaniesĆoćkalo, Dragan ; Đorđević, Dejan ; Đurin, Savina
21-Jul-2012The elements of customer satisfaction model in Serbian conditionsĆoćkalo, Dragan ; Đorđević, Dejan ; Sajfert, Zvonko; Spasojević-Brkić, V.; Nikolić, Milutin 
31-Aug-2011Elements of the model for customer satisfaction: Serbian economy researchĆoćkalo, Dragan ; Đorđević D ; Sajfert, Zvonko