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Subject:  customer satisfaction

Results 1-3 of 3 (Search time: 0.001 seconds).

Issue DateTitleAuthor(s)
17-Jul-2011Business Strategy of Providing Customer Satisfaction: An Exploratory Study in QM Certified Serbian CompaniesĆoćkalo, Dragan ; Đorđević, Dejan ; Đurin, Savina
21-Jul-2012The elements of customer satisfaction model in Serbian conditionsĆoćkalo, Dragan ; Đorđević, Dejan ; Sajfert, Zvonko; Spasojević-Brkić, V.; Nikolić, Milutin 
36-Jul-2010Researching needs for marketing managers in serbiaSajfert, Zvonko; Đorđević, Dejan ; Bešić, Cariša; Nikolić, Milutin ; Ćoćkalo, Dragan ; Kljajić-Dervić, Mirela