Browsing by Subject quality management
Showing results 1 to 3 of 3
| Issue Date | Title | Author(s) |
|---|---|---|
| 7-Jul-2011 | Business Strategy of Providing Customer Satisfaction: An Exploratory Study in QM Certified Serbian Companies | Ćoćkalo, Dragan ; Đorđević, Dejan ; Đurin, Savina |
| 1-Jul-2012 | The elements of customer satisfaction model in Serbian conditions | Ćoćkalo, Dragan ; Đorđević, Dejan ; Sajfert, Zvonko; Spasojević-Brkić, V.; Nikolić, Milutin |
| 1-Aug-2011 | Elements of the model for customer satisfaction: Serbian economy research | Ćoćkalo, Dragan ; Đorđević D ; Sajfert, Zvonko |